Return & Refund Policy

Last Updated: 11/14/2025

We create high-quality, customized party favors and supplies that are made specifically for each customer. Because these items are personalized and produced to order, all customized purchases are final sale.

Refunds & Returns

We do not offer refunds, exchanges, or returns on any customized orders.

A refund will only be issued in the following case:

• The order was not received.

If your package does not arrive, we will verify tracking information. Once confirmed as not delivered, a refund or replacement will be arranged.

Order Accuracy

All custom details (spelling, colors, themes, wording, dates, quantities, etc.) are created exactly as approved by the customer at the time of ordering. Please review your information carefully.

Damaged During Shipping

If an order arrives damaged in transit, please notify us within 48 hours with photos so we can help file a claim with the carrier or offer a replacement when applicable.

Contact Us

For assistance with an order, please reach out:
Email: info@glopartyrental.com